I dont know what locations you may have experience with but the 8 or 9 that I have worked at all have put the customer first and have treated them with respect and dignity. Im sure there are locations that have people who may not care about their job or care about people in general. All companies have people like that. But You can not accuse an entire company of it based on a few rotten apples. All I know Jeff, is that for me.... and many people I have had the pleasure to work with truly do care about the people they serve. and We take pride in the job we do. I have worked in many other industries and have dealt with many other customers and there are always going to be people who complain or people who dont understand business. But I beleive that when you put the customer first, you will always have a successful business. I agree with you that SCI is much higher cost service than other places, im just saying that the higher service received justifys it. and when there are times that a family is not happy with something, I have seen first hand where itw made up for.