Running a Successful FCA: Best Practices

Documents

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Starting a Funeral Consumers Alliance Starting a Funeral Consumers Alliance

Date added: 06/26/2012
Date modified: 06/26/2012
Filesize: 170.32 kB
Downloads: 2012

A basic introduction to forming a funeral consumer organization. 

Circling the Hearses Circling the Hearses

Date added: 06/19/2012
Date modified: 06/19/2012
Filesize: 754.24 kB
Downloads: 1891

The first chapter from "Final Rights: Reclaiming the American Way of Death," by Josh Slocum and Lisa Carlson. Essential reading to understand the complicated and counterproductive way the modern American funeral industry is regulated and how the regulations conspire to thwart consumer choice. 

Telephone Answering Tip Sheet Telephone Answering Tip Sheet

Date added: 12/05/2011
Date modified: 12/05/2011
Filesize: 51.68 kB
Downloads: 5559

All your questions about how to handle common and not-so-common calls from members and the public are answered here! The manual has suggested answers for queries about unexpected deaths, family-directed funerals without using a mortuary, death away from home, and more.

FCA Model Membership Brochure FCA Model Membership Brochure

Date added: 12/01/2009
Date modified: 03/21/2012
Filesize: 1.39 MB
Downloads: 3596

Adapt this editable membership brochure to your local affiliate needs. Requires Microsoft Publisher. 

Pay on Death Accounts Pay on Death Accounts

Date added: 11/21/2009
Date modified: 03/16/2011
Filesize: 62.85 kB
Downloads: 5079
Pay on Death Accounts — a safer alternative to prepaid funerals.

Phone Options Phone Options

Date added: 11/21/2009
Date modified: 04/11/2011
Filesize: 34.04 kB
Downloads: 4831
All about affiliate phone options and costs. Cell phone? Virtual voicemail? Landline? It's all here.

How to Create and Manage Your Own Website: Inexpensively and Without a Webmaster How to Create and Manage Your Own Website: Inexpensively and Without a Webmaster

Date added: 11/13/2009
Date modified: 04/11/2011
Filesize: 1.81 MB
Downloads: 4789
A simple, illustrated guide by Jim Bates, FCA North TX and FCA board member. Set up a website for your affiliate using a popular, inexpensive service. Anyone can do this, no computer programming skills required!

Building a Better Board Building a Better Board

Date added: 06/20/2008
Date modified: 12/01/2009
Filesize: 111.59 kB
Downloads: 8989

Finding New Members, Volunteers, and Board Candidates Finding New Members, Volunteers, and Board Candidates

Date added: 12/08/2007
Date modified: 03/16/2011
Filesize: 51.07 kB
Downloads: 6373

Affiliate Volunteer FAQs Affiliate Volunteer FAQs

Date added: 12/08/2007
Date modified: 12/01/2009
Filesize: 161.66 kB
Downloads: 6956
Questions about what publications FCA offers and how much they cost your affiliate? Want to know how to get in touch with your sister groups? All this and more is in our Affiliate Cheat Sheet.

Dangers of Prepaying

"Preneed" is a term coined by the funeral industry to describe the arrangement and payment of a funeral prior to death. Obviously, if you are to have any say in it, you must plan in advance of your death. "Prearrangement" is also used interchangeably with "preneed".

The marketing of preneed plans for funeral services and merchandise is increasingly prevalent. Various companies, including insurance companies, "for-profit cremation societies," and "preneed associations" flood the mail with advertising which touts the benefits of their preneed plans. There are a number of pitfalls, as well as options, about which consumers should be well-informed.

Click here for the full article.

Click here for a pdf.

FCA events

  • FCA Executive Director Josh Slocum will be a guest on wrcr.com's live show 10:10 a.m. Eastern, July 24. Go here to stream.

CAN'T AFFORD THE FUNERAL? We can show you how to bring the bill down significantly. Click here for advice