Amy, after 22 years at SCI, you're so brainwashed with SCI "company speak" that you can't even separate yourself from the spin when you're leaving an anonymous post! That's pretty pathetic. Not once do you mention, or even acknowledge, that many SCI locations are serial abusers when it comes to preying upon vulnerable customers to maintain the "bottom line". I'm quite certain that customers who produce a low margin aren't treated nearly as well as those who produce a high margin. Let's face it, an SCI location knows they've really succeeded when a customer praises them for their great customer service and doesn't even realize they've been taken to the cleaners.