FTC Undercover Funeral Home Inspection Results (2011)

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Federal Trade Commission
For Release: 04/18/2012

FTC Conducts Undercover Inspections of Funeral Homes in Nine States to Press Funeral Homes to Comply with Consumer Protection Law

FTC's Funeral Rule Requires Funeral Homes to Provide Price Lists to Consumers

Investigators working undercover in nine states detected significant violations of Federal Trade Commission consumer protection requirements in 23 of 102 funeral homes they visited during 2011.

The FTC conducts undercover inspections every year to make sure that funeral homes are complying with the agency's Funeral Rule. The Rule, issued in 1984, gives consumers important rights when making funeral arrangements. Key provisions of the Rule require funeral homes to provide consumers with an itemized price list at the start of an in-person discussion of funeral arrangements, as well as a casket price list before consumers view any caskets. The Rule also prohibits funeral homes from requiring consumers to buy any item, such as a casket, as a condition of obtaining any other funeral good or service. By requiring itemized prices, the Funeral Rule enables consumers to compare prices and buy only the goods and services they want.

Read the full article at the Federal Trade Commission


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